How do I purchase from you?
To open an account, please email: firstname.lastname@example.org or call toll-free: (888) 840-4770.
Where is the furniture made and shipped from?
Every item is handmade and shipped from Salt Lake City, Utah.
What is the turnaround time?
Generally orders are completed and shipped in 4-6 weeks. Custom orders may take longer.
Is any assembly required?
All furniture ships completely assembled except for beds, which are completely pre-fit before shipping — ensuring a solid construction.
Head and footboards come assembled and a matching number system is used to identify the correct location for the side and support logs.
Can I have it customized?
Absolutely! A drawing with dimensions is preferred, or we can work with you to bring your idea to life.
Another way to customize is with different variations of slate tile, barnwood, and iron inlays.
Dimensions may also be altered.
Custom stains or finishes may also be applied.
QUALITY AND CRAFTSMANSHIP
Is it real, solid wood?
We only use wood from renewable and environmentally-friendly sources. Many of the trees we harvest are dead standing. Our Barnwood line recycles reclaimed wood that would otherwise go to waste. With very few exceptions, each piece is made from 100% solid wood.
Others may cut costs by using cheaper materials such as pressed wood and fiberboard, but we don’t compromise our reputation of quality in any way. Our construction will withstand the test of time and heavy use, making your investment a sound one.
Small cracks and checks are natural characteristics of the logs we harvest and will not compromise the stability or function of our pieces in any way.
Reclaimed lumber may include different wood colors and textures.
How are the pieces finished?
Due to natural variation, each piece of wood has its own unique coloring so we do not attempt to “match” wood in a piece or set.
If you want to ensure a more uniform color, we have different stains available.
Each piece is finished with a clear lacquer that will protect against stains, spills, and decay.
Do the drawers slide well?
On the Aspen and Barnwood lines we use heavy duty, steel ball-bearing glides which can hold up to 100 pounds.
The drawers are built with a four-sided box to which the drawer face is attached. Each drawer is numbered to match its housing, ensuring a great fit every time.